Royal Mail have been hit with another fine by Ofcom today for missing delivery targets for a 2nd year in a row.
In November 2023 a £5.6 million fine was issued for missing targets but the fine today has nearly doubled to £10.5 million.
The Ofcom Director of Enforcement, Ian Strawhorne, issued the following statement.
With millions of letters arriving late, far too many people aren’t getting what they pay for when they buy a stamp. Royal Mail’s poor service is now eroding public trust in one of the UK’s oldest institutions.
This is the second time we’ve fined the company since the pandemic. Royal Mail has provided an improvement plan, and we’re seeing some signs of progress, but it must go further and faster to deliver the service that people expect.
More details can be found at the following link.
https://www.ofcom.org.uk/post/royal-mail/investigation-into-royal-mails-quality-of-service-performance-in-202324/
SOURCE: ofcom.org.uk